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Services Terms and Conditions(a) General Services: DITS will attempt to diagnosis your technology problem, provide an estimate of applicable service fees (plus applicable taxes), and then provide you with a technology solution via the Internet. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control. (b) Remote Support Services: Remote support services may be offered to you via the Internet if your computer was built within the last four years, you have a working cable or DSL high speed Internet connection, and your operating system is Apple OSX, Microsoft Windows XP or newer. If you elect to receive remote support, then DITS remotely logs on through your high-speed Internet connection to view your computer desktop in contact with you via a chat session to keep you fully briefed on every step of the process as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow DITS to provide the remote support services. By electing to receive remote support, you agree to allow DITS to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text or PDF file placed on your computer that will explain the work that was done on your computer. If such a text or PDF file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. (c) Software Demand Services: Software demand services may be offered to you by DITS. If you elect to receive software demand services, you are electing to purchase software downloads. In such event, DITS will transfer you to a third party who will provide you with information about the software and who will collect your payment information. DITS transfer you, at your request, to the third party for your convenience; however, DITS does not warrant or make any representation about the services or software provided by the third party. Ask about the third partys privacy policy as it is different from the privacy policy that applies to DITS collection and use of your personal information. Also ask about the service and software warranty applicable to the software download you receive from the third party as that warranty differs from DITS service warranty. (d) Your Responsibility: You understand and agree that prior to contacting or allowing DITS to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that DITS shall not be responsible under any circumstance for any loss or corruption of data and/or software. SERVICE LIMITATIONS; LIABILITY (a) LIMITATIONS TO SERVICE: DITS RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED REMOTE SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY DITS. (b) FORCE MAJEURE: If DITS ability to render remote services is impaired by you or circumstances beyond the control of DITS, DITS may choose not to provide or to discontinue remote services. (c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that DITS total liability for damages related to its remote services is limited to the total amount you pay for the remote services, and you release DITS from liability for any indirect, incidental, special, or consequential damages. DITS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT. SERVICE WARRANTYif you are not satisfied with remote services received from digital-it-solutions.com, please email ditssupport_gmail.com for resolution. We warrant our remote services for 30 days following the date you received remote service; however, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the Internet). If there is a problem with the service provided by DITS and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost. PrivacyCollecting Your Information on DITSWhen you browse DITS website you do so anonymously. If you decide to purchase a product from our online store, we will collect only the information necessary for authentication and billing purposes. When you place an order, we need to know your name, e-mail address, street address, city, state, zip/postal code, and country. For credit card transactions, we will need the applicable credit card number and expiration date, and the name as it appears on the card. For payment by e-checking, the online check payment option, we need to know your checking account number and financial institution information, including the routing number. This information allows us to process and fulfill your orders, and to notify you of your order status. If you decide to participate in an online survey or use one of our promotional features, such as a free trial for a particular product, if applicable, we may ask for your name, address, e-mail address and other pertinent information to administer the survey or promotion and tabulate survey results items.Information Sharing With Our PartnersIf you are a registered user, we may use personally identifiable information about you for our own internal purposes, such as contacting you via email to inform you about updates to our services, providing you with information relating to your purchases from our online store, and providing you with other information that we think may be of interest to you. We do not send any of your personally identifiable information to our advertisers. You may see a cookie from a third-party banner server, but this cookie comes from the third-party banner server, not DITS. DITS enter into co-branding relationships with third-party web sites and companies to provide products and services to our users. If you are a registered user, DITS may share your personally identifiable information with certain co-branded third-party service or product providers as required to provide a specific product or service that you request from a co-branded page or cobranded site. However, these third-party partners may not use this personally identifiable information for any reason other than to provide the service or product that you have explicitly signed up for. If you join DITS through a co-branded site (e.g., on a co-branded registration page), it is DITS general policy not to share anything other than summarized or aggregated data with the partner; however, any personally identifiable information you provide may also be received by the co-branded site and could be stored and used by the co-branded service or product provider according to their privacy policy. We strongly encourage you to take the time to review these third-party privacy policiesCollection of Technical Information of Your SystemDITS automatically collect your browser type and browser software version to tailor the presentation of the services to your platform and to maintain a record of your activity on the site. To improve our site and make it more useful and interesting to you, we use "cookies" for navigation of our online store and for customization of information that we may present to you. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and enable users to specify unique preferences and to track user trends and patterns. Most Web browsers automatically accept cookies, but you can disable this feature in your browser. If you choose to disable cookies, please note that some parts of our site may not function as effectively or may be considerably slower. As an automatic process, our web server software records a log file of IP addresses that access the site. We also collect IP address information but do not ordinarily link IP addresses to users' personally identifiable information. However, we can and will use IP addresses to identify a user when we, in our sole discretion, determine that it is necessary to enforce compliance with our various policies or to protect our service, site, customers or others. Changes to Our Privacy PolicyBy using our Web site, you consent to the collection and use of the above information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose this information. Unless otherwise provided below, the revised terms will take effect when they are posted. Once any changes that we make to this Privacy Statement become effective, your continued use of the site after such time will signify your acceptance of the new terms.
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